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Real Answers From Rochester's Most Trusted Plumber
Got a Plumbing Question? We've Got 50 Years of Answers.
Plumbing questions don't always come with easy answers — especially when something goes wrong and you need to know fast. We've put together answers to the questions we hear most from homeowners across Rochester, Penfield, Fairport, Webster, and the surrounding area. If you don't see what you're looking for, just call us at (585) 265-0736 and we'll point you in the right direction.
Common Questions
Most homes benefit from professional drain cleaning every 18-24 months. Older homes or those with frequent clogs should consider annual cleaning. Regular maintenance prevents major backups and extends the life of your plumbing system.
Avoid pouring grease, fats, or oils down any drain—they solidify and cause clogs. Also avoid coffee grounds, eggshells, fibrous vegetables, "flushable" wipes, and paper towels. These items cause the majority of preventable drain clogs we see.
Call a professional when DIY methods (plunging, baking soda and vinegar) don't work, multiple drains are clogged at once, you hear gurgling sounds, or there's a sewage smell. These signs often indicate a main line issue that requires professional equipment.
Our video camera inspections can identify blockages, tree root intrusion, cracks, corrosion, collapsed pipes, and the exact location of problems. This non-invasive method saves time and money by eliminating guesswork before any digging begins.
A constantly running toilet is usually caused by a worn-out flapper that isn't sealing properly, a faulty fill valve, or a float set too high. A running toilet can waste over 200 gallons of water per day, so this should be fixed promptly.
Leaking at the base typically means the wax ring seal has failed or the mounting bolts are loose. This should be repaired quickly to prevent floor damage and mold growth. We can replace the wax ring and ensure a proper seal.
Consider replacement if your toilet is over 15 years old, requires frequent repairs, has visible cracks, or repair costs exceed 50% of a new toilet's price. Modern toilets also use significantly less water, saving you money on utility bills.
Dripping faucets are usually caused by a worn-out cartridge or washer inside the handle. Hard water accelerates this wear. A dripping faucet wastes water and increases your utility bills, but it's typically a straightforward repair.
The most common cause is a clogged aerator—the small screen at the faucet tip. Remove it, soak in vinegar to dissolve mineral deposits, and reinstall. If that doesn't help, the issue may be a blocked cartridge or partially closed shut-off valve.
Minor issues like washers or aerators are worth repairing. If your faucet is over 15 years old, visibly corroded, or needs frequent repairs, replacement makes more sense. Modern faucets also offer better water efficiency.
A humming disposal indicates a jam—the motor is running but something is blocking the impellers. Try pressing the reset button on the bottom of the unit. If that doesn't work, we can safely clear the jam and get your disposal working again.
Never put in: bones, grease, coffee grounds, eggshells, fibrous vegetables (celery, corn husks), pasta, rice, or fruit pits. OK to grind: soft food scraps and small citrus peels. Always run cold water during and after use.
Signs it's time for replacement include frequent jams, persistent odors despite cleaning, leaking from the bottom, loud grinding noises, and the unit being over 10 years old. We can install a new disposal quickly and affordably.
Continuous running typically indicates a stuck float switch, faulty check valve, undersized pump, or high water table. This puts strain on your pump and increases the risk of failure during storms. We can diagnose the issue and recommend the right solution.
We strongly recommend battery backup sump pumps for basement protection during power outages—exactly when you need your pump most. A backup system can operate 12-24 hours and provides crucial peace of mind during storms.
Test your sump pump 2-4 times per year by pouring water into the pit to trigger the pump. We recommend testing before spring thaw and storm season. Regular testing prevents discovering a failed pump during a flooding emergency.
Submersible sump pumps typically last 10-15 years, while pedestal pumps can last 25-30 years. Lifespan depends on how frequently the pump runs. If your pump is approaching these ages, consider proactive replacement before failure.
Never attempt DIY gas line work. Gas line installation requires a licensed professional, proper permits, and inspections. Improper installation can cause explosions, fires, and carbon monoxide poisoning. We handle all residential gas line installations safely and to code.
The utility company handles issues from the street to your gas meter. From the meter to your appliances, all gas piping is the homeowner's responsibility. We can inspect and repair any gas lines inside your property.
New York requires backflow prevention devices if you have an in-ground irrigation system, pool with an auto-fill, or other cross-connections. Most homes with sprinkler systems must have a backflow preventer installed and tested annually.
Backflow prevention devices must be tested annually by a certified tester. Many municipalities require documentation of this testing. We provide backflow testing, inspection, and any necessary repairs or installations.
Warning signs include unexplained low water pressure, discolored or rusty water, wet spots in your yard, increased water bills, or frequent leaks. Older galvanized steel or lead pipes often need full replacement rather than repair.
Yes, we install ice maker water lines using proper T-fittings and shut-off valves—not the failure-prone saddle valves found in DIY kits. Professional installation prevents leaks that can cause significant water damage behind your refrigerator.
Water heater replacement in Pittsford typically ranges from $1,200 to $3,500 for tank units and $2,500 to $5,500 for tankless, including installation. We provide free estimates and can help you choose the best option for your home and budget.
Absolutely! We provide professional drain cleaning throughout Webster using professional-grade equipment including motorized augers and hydro-jetting. Whether it's a kitchen sink, shower drain, or main sewer line, we'll get your drains flowing freely.
Yes, we install sump pumps and backup systems throughout Henrietta. Given the area's water table and seasonal rainfall, a properly installed sump pump is essential protection for your basement. We'll assess your needs and recommend the right system.
We install, repair, and maintain all types of tankless water heaters in Greece—both gas and electric models. Tankless units require periodic descaling, especially in areas with hard water. We can set you up on a maintenance schedule.
Yes, if you have an irrigation system or other cross-connection in Canandaigua, annual backflow testing is required. We're certified backflow testers and can handle your testing, documentation, and any necessary repairs.
We repair and replace garbage disposals throughout Mendon. If your disposal is jammed, leaking, or not working properly, we can diagnose the problem quickly. Often a repair is possible, but if replacement is needed, we carry quality units for same-day installation.
Toilet repairs are one of our most common service calls in Brighton. Whether it's a running toilet, leak at the base, or faulty fill valve, we'll have it fixed quickly. We also install new toilets if replacement makes more sense.
Yes, we install gas lines for stoves, dryers, fireplaces, and outdoor grills throughout Penfield. All gas line work includes proper permitting and inspection. Safety is our top priority with any gas line installation.
We handle main sewer line clogs throughout Gates using professional snaking equipment and video camera inspection. We'll locate the blockage, clear it, and show you exactly what caused the problem so you can prevent future issues.
We install gas, electric, and tankless water heaters throughout Chili. We'll remove your old unit, install the new one to code, and ensure everything is working perfectly before we leave. Most installations are completed the same day.
Yes, we install laundry trays and utility sinks in Scottsville homes. A properly installed laundry tray includes correct drain connections and shut-off valves. We'll ensure your new utility sink is functional and leak-free.
We offer video camera sewer inspection throughout Spencerport. This is especially valuable for diagnosing recurring clogs, before buying a home, or when you're experiencing sewer problems. We can provide video documentation for your records.
We repair all types of faucets in Victor—kitchen, bathroom, and utility sinks. Most faucet repairs involve replacing internal cartridges or washers. If your faucet is beyond repair, we can recommend and install a quality replacement.
We service, repair, and replace water heaters throughout Brockport. Whether you need routine maintenance, troubleshooting for a problem, or complete replacement, we work on all major brands of gas, electric, and tankless units.
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